Your privacy is vital. We handle your information with care and transparency, making sure your data is protected in all interactions.

What Information We Collect

We only collect details required to provide our services and respond to your questions.

• Contact details like your name, email address, and phone number when you reach out or register an enquiry.
• Information you provide via forms, such as organization name or specific service needs.
• Usage data from your visits, such as device information and interaction logs for analytics and improvements.
• Details relating to legal, compliance, or service response as required by Kenyan regulation.

How Your Data Is Used

We use your information strictly for communication, improving services, and meeting legal standards.

• To respond to your queries and assist regarding your financial safety net inquiries.
• To personalize advice or next steps if you provide extra details voluntarily.
• For analytics and quality improvement of our website and services.
• To comply with laws, tax, or regulatory obligations where applicable.

Legal Basis for Processing

We process your information under legitimate interests or with your explicit consent where needed.

Data is only used as necessary to fulfill the service you request, comply with laws, or in line with your choices.

How Information Might Be Shared

We share data only when absolutely required and always with protective measures.

• Service providers (e.g., technical support) working under confidentiality to deliver our service.
• Legal or regulatory authorities if mandated by law in Kenya.
• Other parties, should you authorize or request it as part of your inquiry.

How We Secure Your Data

We use industry-standard safeguards, including secure servers and access controls, to keep your information safe from loss, misuse, or unauthorized access.

Your Rights

You have substantial rights over your data and how it is managed.

• Request access to, correction of, or deletion of your personal information at any time.
• Withdraw consent for processing where consent is required.
• Ask questions about data use or security practices.
• Complain to the Office of the Data Protection Commissioner in Kenya.

Cookies and Analytics

Cookies optimize your experience and help us learn how you use our site. You can restrict or disable cookies in your browser settings.

See Cookie Policy See Cookie Policy

Contact

Contact us if you have privacy concerns or requests about your data and our processes.

Changes to This Policy

We update our policy to reflect service or regulatory shifts. We’ll update this page with new versions as needed.